We are so confident in the quality and craftsmanship of our Ionizers that we proudly offer our Lifetime warranty on all Chanson Water® 7 plate Ionizers. Our 5 plate models carry a full 3 year warranty. Warranty is only valid for the original purchaser and when the ionizer was sold by Chanson Water® USA or an authorized dealer of Chanson Water® USA. Purchaser must retain the original sales receipt and register the ionizer at: http://www.chansonalkalinewater.com/warrantyregistration.php
This is where you will find your serial number
The warranty covers the original owner only. Repair work can only be done through the Chanson Water® USA repair center in Laguna Hills, California or an authorized repair center. Please thoroughly read the owners manual and watch the installation video before attempting to use your ionizer.
How the warranty works:
The Limited Lifetime warranty covers any and/ or all defective parts. For the first five (5) years all parts, labor, and ground shipping back to the customer in the USA are covered. (The customer must pay to ship the product to Chanson or deliver it to a local authorized service center). After the first five (5) years have passed, the customer will have to pay for labor and freight charges but replacement parts remain free for the life of the ionizer.
What is covered:
All Chanson Water® filtration systems are covered under our warranty. The warranty covers the filter housings, hoses and connectors. There are no exclusions to this warranty. Chanson USA, its manufacturer or its installers will not be responsible for subsequent damages caused by water leaks for any reason. Always be sure your water pressure and plumbing system are up to national plumbing code. Water pressure should never exceed 60 PSI.
When going on vacation or being away from home for any length of time it is advisable to shut water pressure to the house off. If this is not possible then shut the water supply to under sink filters off.
When the installation is new check cabinet and filters for water leaks multiple times over the first week of install. Most plumbing leaks happen within the first 24 hours of install. We recommend having your filter installed by a licensed contractor. There is a leak detection devise available from chanson that will sound an alarm and shut water supply to filters off when a leak is detected, we highly recommend installing this devise. Chanson USA makes no guarantees as to the performance of this devise.
The Limited Lifetime warranty expressly covers all failures due to defects in materials and/or workmanship; which can occur during normal use. This is a “repair or replace” warranty, Chanson Water USA will always attempt to repair your unit, if repair is not possible Chanson Water® USA will supply a replacement unit at its discretion.
The Limited Lifetime warranty covers all parts, labor and ground shipping back to the customer in the USA as described above.If the ionizer was purchased from Chanson USA we cover ground shipping each way during the first 60 days. Customers outside the USA take full responsibility for any shipping costs to and from repair center for warranty work and for any duties or customs fees incurred.
What is not covered or what will void my warranty:
Warranty is void if the faucet or ionizer has been opened. All Chanson ionizers and Chanson faucets are factory sealed. Please never attempt to service the machine yourself as this will void your warranty and could cause serious bodily harm.
What happens after the full coverage portion of the warranty has expired?
We are very proud to offer a lifetime maximum repair cost guarantee of $150.00 and lifetime free parts! This means that you will never be charged more than $150.00 to repair your machine after the first five (5) years of this warranty has expired. Customer is responsible for shipping charges to and from Chanson Water® USA.
Please refer to your owner’s manual for scheduled maintenance requirements.
Ionizers operating in hard water areas, should be sent in to the service/repair center for a thorough internal cleaning once every 2-3 years, however, this will not void your warranty if not done but will give you many more years of reliable service. We highly recommend this servicing your machine regularly; currently the cost of a service is $35.00 plus shipping costs.
Limits and exclusions:
There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.
This Limited Lifetime Warranty service is available by contacting Chanson USA or one of it's authorized dealers. Customer must acquire a Return Authorization Number (RAN) and print a return receipt to include with the ionizer before shipping. And you must include the RAN form when you send the ionizer in for repair or return.
Please never send in your Ionizer for warranty or service without printed return authorization form inside the box. (Customer service will email this to you) Contact 1-888-624-2169 or www.chansonalkalinewater.com. Mail ionizer to:
23341 Del Lago Dr.
Laguna Hills, CA. 92653